The Sensable Health App is not intended to diagnose, treat, cure, or prevent any disease. If you have a medical or heart condition, consult your doctor before using the Sensable Health App, engaging in an exercise program, or changing your diet. If you experience a worsening of any medical condition, stop using the Sensable Health App and consult with a medical professional. We are not responsible for any health problems that may result from exercise programs, nutrition recommendations, products, or events you learn about through the Sensable Health App.

In early 2020 we are limiting the program to those who:

• have an iPhone 7 or higher, and with iOS version 11 or higher. The sensableHealth.co website will provide an update of when Android phones will have an associated app.
• live in the greater metro Atlanta area (since we will be limiting access to labs to that area)

The few exclusions are listed below (must not have the following conditions):

• Under age 18
• Congestive heart failure
• Type 1 diabetes
• Pregnant or become pregnant in the program. If you should become pregnant in the program, you should speak with your physician as to if it is advisable to continue the program.
• Bariatric surgery within the last 12 months

After you’ve completed the onboarding steps (see above How do I get started?), you’ll be placed on a 22-week customized weight loss program. You’ll use the Sensable Health iPhone app to log nutrition, activity, sleep and stress information and track your progress against your program goals. The app will display your sleep and activity data made available through your Fitbit devices. Food logging in the app, powered by Nutritionix, helps you track what you eat and make healthful food choices. We’ll monitor your stress with a daily check-in survey. You’ll interact with the app through daily logging, quizzes and surveys, personalized messages with goals, reminders, motivational texts, and helpful suggestions. The app will send specialized content, including educational videos and articles, motivational messages and helpful suggestions to guide you through the program and help you understand the four domains and how they relate to changing your set point and your health.

For a high-touch experience, you will have a personal coach who will guide you through the 26-week program, answering questions, giving you support and guidance as you make your way down the transformative path. There will be 3 phone calls, one as part of your onboarding process, one after the first two-week baseline period, then another around the 3-month mark, after your second set of lab tests. Additional coaching can be purchased, as you would like.

As part of the initial baseline determination, we will gather information about your hormonal balance from a set of lab results: insulin resistance (sugar metabolism), lipids (cholesterol), leptin (hunger regulation), HbA1c (blood sugar), hs-CRP (inflammation), and cortisol (stress). Cortisol will be measured with saliva and the others with a blood draw at a convenient local lab. You will receive a kit in the mail with instructions, sample tubes, an address of the lab that will take the blood sample and an order form to take with you to the lab. We will determine several of your metabolic levels and guide you along a unique path towards adjusting your set point to help you lose weight and keep it off. We’ll use your lab results, along with your intake questionnaire and the data from your two-week baseline data collection period to craft a personalized weight loss program just for you.

At approximately 15 weeks after the program starts, Sensable Health will send you a new lab collection kit. We ask that you follow the same lab testing procedures as you did in the initial lab testing. The purpose of this testing is determine how your metabolism and hormones have changed from all you have done up to that point. Your coach will set up a call with you to go over the results and, if needed, suggest modifications to your plan for the rest of the program.

Our Program is designed around the scientifically proven concept of “set point,” a metabolism regulator that we all have and keep our weight steady. Sensable Health begins with a baseline questionnaire, lab testing and setting up your Fitbit watch and scale. Then, you will begin a 2-week baseline period, to see how you function on a daily basis in the four Domains of Nutrition, Activity, Sleep, and Stress. This information will be used to develop a personalized weight loss approach over the next 22 weeks. Each participant will start with one Domain (say Nutrition) for 5 weeks, then add another Domain (say Activity) for another 4 or 5 weeks, until you are engaged in all 4 Domains. Staying on track with the program will allow you to attain long-term, sensable results. Watch this video for more information.

Sensable Health brings a uniquely balanced scientific and personalized approach to weight loss. This 26-week program was designed with the belief that sustainable weight loss can only be achieved by addressing individual biology, hormones, metabolism, health and habits. We help people scientifically and intelligently lose weight — long term.

Our Mission
By integrating today’s understanding of metabolic health with the latest scientific approaches, our team brings decades of experience in the medical, scientific and wellness professions to provide a breakthrough approach to sustainable weight loss.

Sensable Health was co-founded by a physician who served as the creator and Medical Director of wellness programs at an academic medical center, and a global healthcare business leader who has served as an advisor to non-profits in disease management, wellness and prevention. Our experience and passion for health demonstrate that our commitment isn’t short-term — and our weight loss results aren’t either.

Our Mission
By integrating today’s understanding of metabolic health with the latest scientific approaches, our team brings decades of experience in the medical, scientific and wellness professions to provide a breakthrough approach to sustainable weight loss.

Sensable Health was co-founded by a physician who served as the creator and Medical Director of wellness programs at an academic medical center, and a global healthcare business leader who has served as an advisor to non-profits in disease management, wellness and prevention. Our experience and passion for health demonstrate that our commitment isn’t short-term — and our weight loss results aren’t either.

Sensable Health brings a uniquely balanced scientific and personalized approach to weight loss. This 26-week program was designed with the belief that sustainable weight loss can only be achieved by addressing individual biology, hormones, metabolism, health and habits. We help people scientifically and intelligently lose weight — long term.

Our Program is designed around the scientifically proven concept of “set point,” a metabolism regulator that we all have and keep our weight steady. Sensable Health begins with a baseline questionnaire, lab testing and setting up your Fitbit watch and scale. Then, you will begin a 2-week baseline period, to see how you function on a daily basis in the four Domains of Nutrition, Activity, Sleep, and Stress. This information will be used to develop a personalized weight loss approach over the next 22 weeks. Each participant will start with one Domain (say Nutrition) for 5 weeks, then add another Domain (say Activity) for another 4 or 5 weeks, until you are engaged in all 4 Domains. Staying on track with the program will allow you to attain long-term, sensable results. Watch this video for more information.

As part of the initial baseline determination, we will gather information about your hormonal balance from a set of lab results: insulin resistance (sugar metabolism), lipids (cholesterol), leptin (hunger regulation), HbA1c (blood sugar), hs-CRP (inflammation), and cortisol (stress). Cortisol will be measured with saliva and the others with a blood draw at a convenient local lab. You will receive a kit in the mail with instructions, sample tubes, an address of the lab that will take the blood sample and an order form to take with you to the lab. We will determine several of your metabolic levels and guide you along a unique path towards adjusting your set point to help you lose weight and keep it off. We’ll use your lab results, along with your intake questionnaire and the data from your two-week baseline data collection period to craft a personalized weight loss program just for you.

At approximately 15 weeks after the program starts, Sensable Health will send you a new lab collection kit. We ask that you follow the same lab testing procedures as you did in the initial lab testing. The purpose of this testing is determine how your metabolism and hormones have changed from all you have done up to that point. Your coach will set up a call with you to go over the results and, if needed, suggest modifications to your plan for the rest of the program.

Your Personal Health Information is only shared with your coaches and the Sensable Health team. This information is used to create your individualized Plan and to follow your progress.

We may use de-identified information gathered from the Sensable Health program to perform statistical analysis of various aspects of the program, to analyze and evaluate issues relating to nutrition, activity, stress and sleep, as well as participant activity in the program, in order to improve the Sensable Health program.

Though Sensable Health is not a healthcare organization, your Personal Health Information (e.g., your lab results and health conditions that you share with us) will follow healthcare industry standards for HIPAA compliance and cybersecurity, both in transit (email), at rest (in storage), or actively in use. We use proactive security protocol such as firewalls, data and hardware encryption, access control, carefully vetted vendors, and employ industry standard policies and procedures to manage your highly sensitive information.

We will not be sending any lab test results to your physician. We recommend taking your results to your doctor on your next visit, or if some of your values are “flagged” as being out of range, you may want to share the results to your physician even sooner. If you have any questions regarding any of these results, contact your personal physician.

Your lab results will be mailed to you from Sensable Health. The results should arrive in the mail in 7 to 10 days after the blood draw and will include the results of both cortisol (saliva) tests that you take with you to the lab on the same day as the draw and the blood tests. If, after you get these results, you have any questions or if there are any flagged results, contact your personal physician. Remember, Sensable Health is a wellness program and does not provide any healthcare advice, interpretation, recommendations or services.

Your lab results will be mailed to you from Sensable Health. The results should arrive in the mail in 7 to 10 days after the blood draw and will include the results of both cortisol (saliva) tests that you take with you to the lab on the same day as the draw and the blood tests. If, after you get these results, you have any questions or if there are any flagged results, contact your personal physician. Remember, Sensable Health is a wellness program and does not provide any healthcare advice, interpretation, recommendations or services.

We will not be sending any lab test results to your physician. We recommend taking your results to your doctor on your next visit, or if some of your values are “flagged” as being out of range, you may want to share the results to your physician even sooner. If you have any questions regarding any of these results, contact your personal physician.

Though Sensable Health is not a healthcare organization, your Personal Health Information (e.g., your lab results and health conditions that you share with us) will follow healthcare industry standards for HIPAA compliance and cybersecurity, both in transit (email), at rest (in storage), or actively in use. We use proactive security protocol such as firewalls, data and hardware encryption, access control, carefully vetted vendors, and employ industry standard policies and procedures to manage your highly sensitive information.

Your Personal Health Information is only shared with your coaches and the Sensable Health team. This information is used to create your individualized Plan and to follow your progress.

We may use de-identified information gathered from the Sensable Health program to perform statistical analysis of various aspects of the program, to analyze and evaluate issues relating to nutrition, activity, stress and sleep, as well as participant activity in the program, in order to improve the Sensable Health program.

Yes, Fitbit will provide customer service for your Versa 2 smartwatch and Aria scales devices. If you device is not working or if you are having difficulties with set up, contact Fitbit through this customer service link. You will be asked if the device was purchased through a corporate wellness program. Let them know that your device came with the Sensable Health program, which will verify it’s purchase and one-year warranty.

This link will connect you to Fitbit’s site to give you the best instructions for setting up your smartwatch and scales. Clicking on “TRACKERS AND WATCHES” (in blue right after the first paragraph) will share how to set up a Fitbit account and connect your device. If you’re adding a second Fitbit watch to your account or replacing an old one, you will be asked to skip to “How do I set up a replacement device or add a second device to my account?” To set up your scale, click on “ARIA 2” (in blue right after the first paragraph) for how to set up your device and connect your scale through the Fitbit app. If you already have a Fitbit account and Fitbit app, it will skip to “How do I add a scale to my existing account?” This is the first step in linking your Fitbit devices to the Sensable Health Program.

Here is another great Fitbit link, “Getting Started,” to learn how to get the most out of your devices. For further help with your Fitbit devices, click on Versa 2 watch and Aria 2 scale. Learn more about the Fitbit app for iOS here.

The second step will be to grant Fitbit permission in the Sensable Health app to sync your Fitbit data to our app. After clicking on the button “Link My Account” you’ll be prompted to enter your Fitbit username and password, then grant permission to sync. To get full benefit from the program, you should grant full permissions to the app.

Yes! For those that already have a Versa watch (standard or higher is necessary to participate in the Program), you will receive a $100 discount ($495 instead of the full Program fee of $595).

Sensable Health will send the Versa 2 smartwatch and Aria 2 scales to your home address within 10 business days of signing up for the program online. The devices cannot be sent to a P.O. Box.

When a user consents to share data with an application, those applications are listed in their Fitbit.com profile settings under “Applications”: https://www.fitbit.com/settings/applications
Here you can see the name of the application (Sensable Health), the type of data they agreed to share, and the ability to revoke access to sharing data with the application.

• Sleep: total sleep and deep sleep
• Activity: Heart rate, steps, floors climbed
• Weight

After you download the Sensable Health app, the third step (after taking the baseline questionnaire and completing the lab tests) will be to link your Fitbit account to the Sensable Health app.

Fitbit devices come with a one-year warranty, just as if you had purchased your smartwatch or scales directly from Fitbit. See Fitbit customer service link in previous question above if you have a warranty issue.

Healthy LaunchPad is not responsible for loss or damage of the devices sent to its participants. Healthy LaunchPad will make all efforts to replace lost or destroyed devices at the initial cost to participants in the Sensable Health program in a timely manner to allow for continued optimal participation on the program.

• Sleep: total sleep and deep sleep
• Activity: Heart rate, steps, floors climbed
• Weight

After you download the Sensable Health app, the third step (after taking the baseline questionnaire and completing the lab tests) will be to link your Fitbit account to the Sensable Health app.

When a user consents to share data with an application, those applications are listed in their Fitbit.com profile settings under “Applications”: https://www.fitbit.com/settings/applications
Here you can see the name of the application (Sensable Health), the type of data they agreed to share, and the ability to revoke access to sharing data with the application.

Sensable Health will send the Versa 2 smartwatch and Aria 2 scales to your home address within 10 business days of signing up for the program online. The devices cannot be sent to a P.O. Box.

The Sensable Health app can be found on the Apple Store app on your iPhone. Search for Sensable Health and follow the instructions for downloading. As with other apps, you will need an Apple ID username and password. However, there is no charge for the app.

At the sensableHealth.co website you will see two buttons, either the “Start my Journey” (purple button in header) or “Get Started” (blue button under “Our Promise”). Both are on the home page. Starting the process will include:

• Ensuring you’re eligible for the Program (see above “Who is eligible to participate in your Program?”)
• Setting up your participant account at sensableHealth.co
• Downloading the Sensable Health app from the Apple Store and beginning the onboarding process.

At the sensableHealth.co website you will see two buttons, either the “Start my Journey” (purple button in header) or “Get Started” (blue button under “Our Promise”). Both are on the home page. Starting the process will include:

• Ensuring you’re eligible for the Program (see above “Who is eligible to participate in your Program?”)
• Setting up your participant account at sensableHealth.co
• Downloading the Sensable Health app from the Apple Store and beginning the onboarding process.

The Sensable Health app can be found on the Apple Store app on your iPhone. Search for Sensable Health and follow the instructions for downloading. As with other apps, you will need an Apple ID username and password. However, there is no charge for the app.

When you cancel your participation in the Sensable Health program, you may be eligible for a refund based upon the timing of your cancellation. If cancellation occurs after the devices have been shipped, but before obtaining laboratory testing, you may receive 50% of your initial fees. If you cancel after the laboratory testing but before the first coaching call has occurred, you may receive 25% of your initial fees. If you cancel after the first coaching call, no refunds will be available, but you will continue to have full access to the Sensable Health App until the end of that current 26-week enrollment term. At any time, for any reason, we may provide a different refund, discount, or other consideration (“credits”) to some or all our users. The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion.

Your Health Index Score is calculated on a daily basis as you complete your daily health logs and other tasks.  This score is dynamically calculated, so you’ll always have the most up-to-date information on how you’re doing.  To get your score to move, take an action on your daily health plan, and watch your score change as you go!

You can still participate in the program. Take your watch with you. Leave the scale at home, so that it is not damaged in travel. You may need/prefer to take a break from the program, but you can resume when you return from vacation. If you wish to pause the program, you can reach out to your coach who can pause the program for you. During this time, you won’t have any active goals in the app or receive any daily notifications. When you’re ready to start back up, contact your coach to resume the program.

If you’d like to adjust any of your program goals, simply reach out to your coach. Your coach can modify your plan goals and you’ll continue to track them in the Sensable Health app.

We use a secure platform, Stripe, which accepts all major credit and debit cards: Visa, Mastercard, American Express, Discover, Diner Club, and Maestro. Stripe does not accept PayPal.

No.

In addition to the 3 personalized coaching calls via phone, chat or video, Sensable Health also offers and encourages additional coaching calls, in order to help participants through their Set Point journey and transformation. Additional coaching calls are available and priced as follows:

• 6 calls (30 minutes each) – monthly or scheduled at your convenience: $180
• 3 calls (bimonthly calls, or as scheduled @ 30 minutes each): $100
• Single calls (30 minutes each): $35/call

When you cancel your participation in the Sensable Health program, you may be eligible for a refund based upon the timing of your cancellation. If cancellation occurs after the devices have been shipped, but before obtaining laboratory testing, you may receive 50% of your initial fees. If you cancel after the laboratory testing but before the first coaching call has occurred, you may receive 25% of your initial fees. If you cancel after the first coaching call, no refunds will be available, but you will continue to have full access to the Sensable Health App until the end of that current 26-week enrollment term. At any time, for any reason, we may provide a different refund, discount, or other consideration (“credits”) to some or all our users. The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion.